Delivery Commitments

Purpose

Delivery Commitments is the plan change register. It brings together the changes that make up the selected plan, such as a demand overlay, an AHT or workload change, or recruitment. Use it to see who owns each change and whether delivery is on track. The register follows the active plan, so check the planning context before reviewing it.

What it shows

Each commitment shows its name, type, affected scope, effective period, planned impact, owner, RAG status, delivery status and plan-source status. The headline cards count visible commitments and highlight unassigned, green, amber and red entries.

The page separates commitments into:

• Current delivery horizon: overdue and ongoing items, plus changes starting in roughly the next three months;
• Later commitments: changes starting after that horizon;
• Historic impact review: started and manually hidden items, with an indicative observed-impact comparison where evidence is available.

How to use it

1. Select the plan, Department and Queue you want to review. A change affecting several Queues remains visible when any affected Queue is selected.
2. Use the Type, Owner, RAG, Delivery status and Plan source filters to narrow the register.
3. Select an entry and choose Update owner and status to assign an owner, set its RAG and delivery status, and record a latest update. The entry keeps an audit history.
4. Use Open plan source to inspect the underlying change.
5. When an impact has been reviewed, use Hide from current register to remove it from the current register. You can restore it later; hiding does not remove or reverse the plan change.

Interpretation boundary

A commitment does not disappear automatically when its start date passes. Its owner and status are tracking information; editing them does not change the forecast, AHT, transformation or workforce plan. The historic observed-impact figure is an approximate comparison with the approved baseline, not proof that the commitment caused the observed result.

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