Prescio
A platform that enhances workforce planning through connected planning, evidence and operational intelligence.
The Planning Challenge
Forecasts, transformation assumptions, staffing requirements, workforce actions and executive reporting often exist in different files, systems and processes.
Prescio connects those activities within one governed planning model, creating a clearer view of what is expected, what will change and what action may be required.
The Connected Planning Journey
Core Capabilities
01
Compare forecasting methods against real historical performance.
Evaluate multiple forecasting approaches using anomaly detection, controlled smoothing and historical backtesting. Prescio recommends the strongest method for each Queue while keeping planners firmly in control.
02
Understand the workforce impact before change happens.
Layer planned operational change over the baseline forecast to understand its effect on demand, staffing requirement and future risk, including phased benefits and delivery dependencies.
03
Plan the way operational teams actually work.
Manage workforce supply at Department level across multiple Queues, avoiding artificial Queue-level precision while identifying the demand streams driving the overall staffing position.
04
Apply the right planning method to each workload.
Calculate requirements using Erlang simulation, Erlang curves, workload methods and chat concurrency according to the operational characteristics of each Work Type.
05
Model how capacity really changes over time.
Plan recruitment, attrition, ramp-up, temporary resource, internal moves and other workforce events to understand when capacity becomes genuinely effective.
06
Explore alternatives without disturbing Production.
Test alternative forecasts, transformations and requirement assumptions against the agreed workforce position before committing changes to the Production plan.
07
Connect operational demand with workforce and financial planning.
Bring requirement, effective supply, workforce actions and budget together to identify future staffing, affordability and capacity risks.
08
Understand how much confidence to place in the plan.
Compare approved forecasts with actual demand, AHT and SLA performance where available, monitoring accuracy, bias and tolerance breaches.
09
Turn planning evidence into executive insight.
Highlight workforce pressure, surplus capacity, forecast confidence, transformation dependency and leadership priorities through evidence-based intelligence and exportable executive reporting.
Free Planning Tools
Explore two practical, browser-based tools built from Prescio's forecasting and requirement-planning methods. They are free to use, require no account and do not retain uploaded data.
Explore the free tools01
Upload a representative week of interval demand, add SLA and AHT assumptions, then generate an Erlang capacity curve and a transferable formula for capacity planning.
Open the Erlang capacity tool02
Upload demand history or contact-rate base data, compare WMA, Holt-Winters, Seasonal Naive and Prophet, then chart and export a forecast for one queue.
Open the forecasting toolWhy Prescio
Prescio does not attempt to replace planners or impose one universal methodology.
It enhances existing planning capability by connecting evidence, assumptions and decisions within a transparent, governed model.
Keep what works. Strengthen what does not. Connect what is currently separate.
See Prescio
A demonstration provides a guided view of the planning journey, the current product capability and how Prescio may enhance an organisation's existing planning approach.
